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Monitoring & Reporting

Your office admin will probably like the sound of that. That little nugget of truth is one of the most satisfying benefits of our Managed Print Services.

Supply Ordering

Our printers and copiers tell us everything we need to know about their usage in your office. We know exactly how much toner you have in stock, because we know how much has been used. That makes it super easy to ship more when needed. Much easier than your admin going into the supply closet with a clipboard and pen.

Charlotte Office Copiers

Automatic? How about Smartomatic.

Automatic just doesn’t quite fit. Automatic makes it sound like we just schedule a
pre-determined amount of supplies to drop-ship to your office every month. In actuality, the system is smart. It monitors your toner usage and lets us know when to send more. So if you have a heavy printing month, you’ll get more supplies more often. If it’s a light month, you’ll get less. The point is, you’ll get what you need, when you need it and you won’t have to lift a finger.

Reporting & Performance Improvements

If you’re a numbers kind of person, then this will be right up your alley. We provide real, quantifiable data about your print and copy usage. Depending on the size of your managed print environment, you’ll get a business review every six months to go over your service and usage reports. Our reports provide a detailed summary of the following:

Service call history report–You can find out in detail about every call that was made to our service department. Who made the call, what the issue was and when it was resolved.

Supplies order report–This is pretty important information. You’ll know exactly how much you’re spending on supplies so you can make appropriate budget adjustments moving forward.

Device utilization report–What if the printer in the break room is used the most, but yet it’s the slowest machine in your fleet? That’s a valuable tidbit of information to have. Maybe it’s time to swap machines around to best fit where they’re being used.

List of devices and utilization charts–We can give you a drill down of not only each printer/copier in your building, but also where it lives in the office and the exact number of copies it printed. We can even break out black & white or color.

Overall performance of print environment–We provide an “executive snapshot” of how things are going with your printer fleet, complete with a plan of attack if we see a red flag on the horizon.