Privacy Policy
Kelly Office Solutions understands the importance of your privacy and strives to make all reasonable efforts to be transparent about what information we collect about you and to safeguard that information against intrusion or misuse. We have established this Privacy Policy to communicate what information we collect and how that information is used and safeguarded.
By accessing this website (www.kellyofficesolutions.com), you acknowledge the terms and conditions expressed herein. We reserve the right to change this policy at our sole discretion and without notice. Visit this page for the most up-to-date version of this privacy policy.
Collection and Use of Information
When a user visits our website, we collect information about the visit that does not identify the user personally. We track information such as the domain from which the user is visiting and the user’s browser type. We also collect specific information regarding the user’s session on our website. This includes items such as the date and time of the visit and the pages viewed. We use this information, both individually and in the aggregate, to help us understand how visitors use our site and to improve our content and your experience visiting our site.
Our website contains certain features, such as contact/service forms, where you have the option to voluntarily provide personally identifiable information (PII). This information generally includes, but is not limited to, name, e-mail address, postal address, and telephone number. You have no obligation to use these features of our website. If you choose to provide us with personal information by submitting a form on this website, we may use that information to contact you back and to improve subsequent communications with you, if any. We may also use your voluntarily submitted personal information to keep you informed of Kelly Office Solutions news and events, but only if you are provided with the opportunity to opt out of that type of use (see Opting Out section, below).
Information regarding Voice over Internet Protocol (VoIP) Services that we collect may constitute Customer Proprietary Network Information, or CPNI. This information is obtained to provide account services, invoicing, troubleshooting and configuration. CPNI includes such information as Call Detail Information (CDI), optional services subscribed to, current charges, usage data, billing information and calling patterns.
We do not use CPNI to market services or use, disclose or permit access to CPNI to identify or track customers that call competing service providers.
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.
Use of Cookies
We use “cookies” (small data files) to improve our website’s functionality and our visitors’ experience. These cookies do not identify you personally or give us access to your computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies. However, you may not be able to take full advantage of the functionality of the Kelly Office Solutions site if you do so. By visiting our website and not disabling cookies, you consent to our use of cookies for the purposes described in this policy.
Personally Identifiable Information Safeguards
Kelly Office Solutions utilizes industry standard methods and mechanisms such as firewalls, intrusion monitoring, and passwords to protect electronic information. Multiple physical security methods such as locking devices and 24 hour premise monitoring are also employed. Finally, access to PII is limited to a small number of personnel and on a need-to-know basis.
Federal privacy rules for CPNI require us to authenticate the identity of the Customer prior to disclosing CPNI. Customers calling us can discuss their services and billings with an authorized Telecom Service representative once that representative has verified the caller’s identity. There are three methods by which we will conduct Customer authentication, pre-established PIN, mailings to account address of record, or call back to account phone number on record.
Kelly Office Solutions web site may contain links to other internet web sites. Kelly Office Solutions neither controls nor endorses external sites and is not responsible for the content of such sites. This policy does not cover the privacy policies and data collection practices of non-Kelly Office Solutions web sites.
Opting Out
Based on the information a user has provided, Kelly Office Solutions may communicate through e-mail correspondence, text messaging or other communications to the user. Users seeking to opt out of receiving communications from Kelly Office Solutions may reply “UNSUBSCRIBE” or “STOP”.